Cutting-Edge Communication Strategies

“In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacities to form them are more important than tasks, functions, roles, and positions.”

―Margaret Wheatley

Communication is a core leadership skill that has a significant impact on the daily experience of your team. What if you could discover some Simple Shifts that would make it easier and more sustainable to engage your team—every day?

These courses are designed to help you do that. Each course can be presented in a small (6 to 8 people) or large (10 to 25 people) group format. Contact Us to see how these courses can unite your team.


This 12-hour course sets the foundation for communication success by using the team or group’s unique challenges as its context—giving participants straightforward and sustainable strategies for working with anyone, anywhere, anytime.

Participants will discover how to recognize four universal communication distinctions—including how our perceptions affect us—so they can identify innate communication preferences in themselves as well as in others.

Building on their awareness of their own as well as other’s communication strengths and challenges, they increase their skill at engaging and collaborating with anyone—despite individual differences—while fostering increased buy-in within the team or organization.


This 16-hour interactive and performance-based course creates the open dialogue necessary to navigate through the inevitable workplace conflict—both within and outside of the team. Practicing cutting-edge conversation strategies in real-time exercises allows team members to deepen their ability to confidently address conflict and engage with colleagues, direct reports, prospects and clients in positive ways that generate measurable results.


This 16-hour course addresses the issues you face when you’re a part of a diverse or global team. Team members will deepen their cultural fluency—their ability to understand the norms, perspectives, cultural contexts and conversational cues of anyone whose culture differs from theirs, so they can respond in ways that contribute to effective conversation and collaboration.

This course is built to be adapted to address a variety of diversity issues that can be included in culture, including differences across generations, sexual orientation, ethnicity and gender. The practical, experiential and sustainable strategies in this course are applicable whether you’re communicating with a diverse group of clients or colleagues, traveling globally or simply in conference calls with a team or group of multi-cultural colleagues.


This 12-hour course is designed for leaders and teams who want to deepen their creativity, increase their resilience and expand their ability to innovate in an unpredictable environment. Innovation is a messy process that requires focus, patience and the ability to embrace conflict in the pursuit of breakthrough ideas and applications.

In this experiential course, participants will begin with their personal innovation challenge and use each element of the course content to address it. Once they complete the course, they will have a sustainable process they can use to reproduce their results.


This 16-hour, interactive and performance-based, course is designed for leaders and teams who need to negotiate, whether it’s within the team for work projects, with outside suppliers or vendors, with management or with other organizations.

Based on proven negotiation strategy, this course integrates real-world application with our signature Simple Shifts to provide your team with a unique blueprint for maneuvering through the stages of any negotiation: as they prepare for it, engage in it, complete it and move forward with agreement. In the second half of the course, the participants will use a practice scenario—based on their circumstances—using what they have learned in class to identify and address their likely barriers to success as they negotiate with each other as two teams.

The greatest learning takes place in the debrief, when the teams identify what worked, what didn’t and WHY. Class members build their action plan for future negotiating based on their experience in real-time negotiation.


This 16-hour course will provide the team with a breakthrough strategy to address business problems with a sustainable process to achieve its business objectives. This course capitalizes on Edward De Bono’s idea that “Sometimes the situation is only a problem because it is looked at a certain way. Looked at another way, the right course of action may be so obvious that the problem no longer exists.”

The team will discover how to shift from the usual lengthy “problem-focused” discussions that waste time and create unnecessary conflict to a more visual and “outcome-focused” structure that helps them to map out their business objective, the obstacle they face (the “problem”) and the contribution required by each member—in a fraction of the time.

In the process they will easily see what is holding them back, what strategies will move them forward, and the specific action steps they need to take to accomplish their objective.

Looking for a communication topic that you don’t see here? No problem! As Master Course Designers, we build courses for our clients as well as adapt our existing courses. Contact Us to see how we can support you.

“Maia has an immediacy and efficiency that is quite remarkable. From a timeline of just about two months she created and presented a tailored two-day training program for seasoned instructors. Her output was accurate, insightful and effective. Maia crosses the line of ‘great trainer’ and ‘great person’ — which doesn’t happen too much in my experience of training other trainers. While this training was a few years ago I still hear from those trained that they learned a great deal from the class – even from those who truly did not want to be in attendance.”

—Carol Mintz
Director, Center for Emergency Preparedness, Cleveland State University